Returns Policy

Returns at outfitgroove are designed to be clear, fair, and guided by product facts and fit. This page explains eligibility, timing, and the exact steps to request a return or exchange. Please review before initiating a request.

Return window: 30 days from the delivery date

1. What qualifies for a return

• Defective workmanship or materials
• Damaged in transit
• Wrong item received
• Wrong size shipped
• Significantly different from the product description
• Change of mind on eligible, unused items within 30 days

Authorization is required before sending any item back. Returns sent without approval may be refused.

2. Item condition requirements

• Unused, unwashed, and unworn
• All original tags attached
• In original packaging where possible
• No stains, odors, pet hair, or alterations
• All included accessories or components present

3. Photo and proof requirements

• Clear, well-lit photos of the specific issue (if applicable)
• Photo of the size tag
• Front and back photos of the entire item
• Order number and a brief description of the concern

4. How to request a return or exchange

1. Email [email protected] within 30 days of delivery. Include your order number, reason for return, required photos, and preferred resolution (refund or exchange).
2. outfitgroove reviews the request and replies with next steps within 1-2 business days.
3. Upon approval, you will receive return instructions. For approved brand-error cases, a prepaid return label is issued. For change-of-mind returns, please use a trackable carrier at your expense.
4. Ship the item(s) back as instructed and keep your tracking receipt.
5. After inspection, eligible refunds are processed to the original payment method.

5. Who pays return shipping and what is refunded

Scenario	Return shipping	Original shipping ($6.99)	Refund method
Our error (defective, damaged, wrong item/size, or significantly not as described)	outfitgroove pays; prepaid label provided after approval	Refunded	Original payment method
Change of mind (fit or style preference, ordered wrong size/color)	Customer pays; use a trackable service	Not refunded	Original payment method after inspection

No restocking fees apply. Refunds are issued in USD to the original payment method.

6. Items we cannot accept

• Used, worn, washed, or altered items
• Items missing original tags
• Items with stains, odors, or damage caused after delivery
• Minor cosmetic or color variations due to lighting or display settings

7. Exchanges

Exchanges are available for the same item in another size or color when in stock, or for a like-for-like replacement in approved defect/wrong-item cases. If the requested item is unavailable, a refund will be issued per this policy.

8. Approvals, timelines, and confirmations

• Support response time: outfitgroove replies to return requests within 1-2 business days.
• Refund processing: 5-7 business days after the returned item is received and inspected.
• Bank posting time: refunds typically appear on the statement in 5-10 business days thereafter.
• Confirmation: approval, instructions, and final outcomes are communicated by email.

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Summary: Returns at outfitgroove prioritize clarity and product integrity—eligible items in original condition may be returned within 30 days, with shipping responsibilities and timelines stated above. For assistance, email [email protected].